Returns Policy of Reel Designs

Returns

If, for any reason, you wish to return your purchase you may do so within 14 days (begins on date order is received:evidence may need to be provided). The piece must be unworn and in its original condition including packaging.

This applies to both in-store and online purchases.

Custom Orders

A deposit will be required when placing an order for a custom piece, this is non refundable. Once the full payment has been made no returns/refund/exchange will be possible. 

Please note here, this includes any made to order pieces. Also included are items that have been tailored to suit your needs, this includes, but is not limited to; changing the colour of the elastic on piece, changing the side on which a piece sits, changing the type of comb in the piece. 

All ‘made to order’ items are also custom orders therefore no returns/refund/exchange will be possible. 

Sale Items 

No returns/refund or exchange on sale items.

Exclusions

Along with custom order, made to order and sale items certain items do not qualify for refund/return/exchange due to hygiene concerns, these include but are not limited to masks and earrings. 

Refunds

A refund will only be possible if the item is returned within the time frame stated above, starting from the date the order is received. Any items after this date will not be accepted for refund.

The item must be in its original condition, all tags still in place and no evidence of being worn or used. Reel Designs Studio do not accept any items that have been soiled, damaged (however which way) or contain any trace of smoke. All goods will be inspected on return and they will be returned to you (at your expense) without refund if you are in breach of any of the conditions above.

The customer is responsible for the items until they arrive back to the Reel Designs Studio in Kerry.

The customers account will be credited within 30 days of receipt of the goods provided the above conditions are met.

Reel Designs Studio reserve the right to refuse return on any item that does not adhere to the return policy terms.

In the unlikely event of an item arriving to the customer that is faulty, Reel Designs Studio will, upon return, replace or repair the item where possible.

Exchange 

An exchange will only be guaranteed if the item is returned within the time frame stated above, starting from the date the order is received. Any items after this date will not be accepted for refund.

The item must be in its original condition, all tags still in place and no evidence of being worn or used. Reel Designs Studio do not accept any items that have been soiled, damaged (however which way) or contain any trace of smoke. All goods will be inspected on return and they will be returned to you  (at your expense) without exchange if you are in breach of any of the conditions above.

The customer is responsible for the items until they arrive back to the Reel Designs Studio in Kerry.

Should there be a price difference: The customer account will be credited within 30 days of receipt of the goods provided the above conditions are met or the customer must pay the difference prior to shipment of your replacement item.

Reel Designs Studio reserve the right to refuse exchange on any item that does not adhere to the return policy terms.

In the unlikely event of an item arriving to the customer that is faulty, Reel Designs Studio will, upon return, replace or repair the item where possible.

Shipping Cost & Info

If retuning an item via post the customer must provide Reel Designs with tracking number. The customer is responsible for the items until they arrive back to the Reel Designs Studio in Kerry. Item must be returned in original packing with sufficient padding to ensure items are not damaged in transit.  

The customer will be responsible for the cost of postage and packaging unless you return the purchased item to the store directly.

Customer may return items bought online to Reel Designs Studio in person.

Contact Us & Return Address

If you have any queries about returning any item please do not hesitate to contact us: reeldesignsstudio@gmail.com (please reference your order number)

Reel Designs Studio, 34 Main Street, Castleisland, Co.Kerry, Ireland